Privacy Policy
Last updated: 26 June 2026
1. Introduction
Rare Pulls UK ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our Pokémon mystery pack products. By using our website, you agree to the practices described in this policy.
2. Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our website.
Information you provide:
- • Name and email address when you create an account or place an order
- • Shipping address and phone number for order fulfilment
- • Payment details (processed securely by our payment provider, Stripe — we do not store full card numbers)
- • Messages you send us via our contact form
Information collected automatically:
- • IP address, browser type, and device information
- • Pages visited and time spent on our website
- • Cookies and similar tracking technologies
3. How We Use Your Information
- • To process and fulfil your orders, including shipping and delivery
- • To send order confirmations and shipping notifications
- • To respond to your enquiries and provide customer support
- • To prevent fraud and protect against unauthorised transactions
- • To improve our website, products, and services
- • To send marketing communications (only if you have opted in; you can unsubscribe at any time)
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and to understand how visitors use our website. We also use the Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising and to show you relevant ads.
You can control cookies through your browser settings. Disabling cookies may affect some features of our website.
5. Sharing Your Information
We do not sell your personal data. We share information only with trusted third parties who help us operate our business:
- • Stripe — payment processing
- • Royal Mail / couriers — order delivery
- • Meta (Facebook) — advertising analytics
- • Email service provider — transactional and marketing emails
We may also disclose information if required by law or to protect our rights and safety.
6. Data Storage & Security
Your data is stored on secure servers. We use encryption, access controls, and regular security reviews to protect your information. Payment details are handled entirely by Stripe, a PCI-DSS compliant provider. While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
7. Your Rights (UK GDPR)
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- • Access the personal data we hold about you
- • Request correction of inaccurate data
- • Request deletion of your data ("right to be forgotten")
- • Object to or restrict our processing of your data
- • Request data portability
- • Withdraw consent for marketing at any time
To exercise any of these rights, contact us through our contact form or email. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Children's Privacy
Our website is not directed at children under 16, and we do not knowingly collect personal data from anyone under 16. If you believe a minor has provided us with personal data, please contact us and we will delete it.
9. International Transfers
We are based in the United Kingdom. Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with UK GDPR.
10. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations (such as tax and accounting records for 6 years), and resolve disputes. After this period, your data is securely deleted or anonymised.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our website.