Refund Policy
Last updated: 26 June 2026
1. Mystery Pack Nature
All Rare Pulls UK products are mystery packs, meaning the graded Pokémon card inside each pack is randomised and unknown until opened. Because the value and identity of the card you receive is based on chance, we are unable to offer refunds, exchanges, or replacements based on the specific card you pull or its perceived market value. By purchasing from us, you acknowledge and accept this.
2. Damaged Items
We take great care in packaging every order securely. However, if your pack or graded card arrives damaged, please let us know as soon as possible — we want to help. Contact us through our contact page with your order number and a photo of the damage, and we will work with you to find a fair resolution.
3. Non-Delivery
All UK orders are shipped via tracked delivery. If your order does not arrive, contact us with your order number and we will investigate with the courier. We are unable to issue refunds for items marked as delivered by the courier, but we will assist in any way we can.
4. Shipping
Orders are dispatched from the UK using tracked shipping at a flat rate of £2.99. Typical delivery is 2–5 working days within the UK. Shipping costs are non-refundable. Please ensure your shipping address is correct at checkout — we are not responsible for orders delivered to an incorrect address provided by the customer.
5. Contact Us
If you have any questions or concerns about your order, please contact us and we'll be happy to help.